Welcome

Zultys Cloud Services
Your Omnichannel Business Communications Platform

mxVirtual

Zultys Cloud Services (ZCS) provides a highly advanced UC and Integrated Contact Center solution that’s far more than just a business phone system. With seamless integrations tailormade for today’s workforce, leverage the power of a scalable and intelligent platform that accelerates workflows, elevates customer engagement, and brings everyone together on a unified, intuitive interface.

FEATURESSTANDARD USERPREMIUM USERCONTACT CENTER USER
Operator Group
Hunt or ACD Group
Customizable Call Distribution
Paging Group
Auto Attendant
Internal 911 Call Notifications
Voicemail
Voicemail Escalations
Voicemail to Email
Voicemail Transcription
Call Forwarding
Personal Call Handling Rules
Call Queue
Music on Hold
Queue Announcements – 64 sources
Zultys MX Mobile for iPhone/Android
Basic Reporting - Scheduled
Conferencing – 3 Party
Presence with Custom Note Field
MXconference
Call Recording
MXreport Call Detail Records
MXreport – Contact Center Edition
LDAP
SMS Messaging
Salesforce Integration
Outbound Dialer
ZAC (Zultys Advanced Communicator)
Instant Messaging
Invite Outside Contacts to IM
Binding – Work from anywhere
Native Softphone
Call Attached Data
FAX
Screensharing
Invite External Contacts to Group Chats
File Sharing
Webchat
Outlook Integration
Video
Contact Center Agent Functionality
Contact Center Supervisor Functionality
Customizable Wallboard